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Tuesday, September 28, 2021

Covid-19 vaccine appointments can be booked through WhatsApp

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Presently, Dubai inhabitants can book an appointment for the Covid-19 vaccine by means of WhatsApp.

The Dubai Health Authority (DHA) said the WhatsApp hotline uses artificial intelligence (AI) to work with the booking of appointments.

To get to the day in and day out WhatsApp hotline, clients should add 800 342 to their contacts and send “Greetings” on WhatsApp. To book a vaccine appointment, clients ought to present their Medical Record Number (MRN), which is an essential to get to the service.

Occupants would then be able to choose the vaccination community and the appointment date and time according to their accommodation. The AI-empowered system will give the most punctual appointment choices in the chose focus. Clients will at that point get an affirmation message with the name of the middle, date and timing of their appointment.

The computerized chatbot application is a free every minute of every day service, at first created to bring issues to light among the general population and give them precise data about Covid-19 just as other DHA services.

In excess of 150,000 Covid-19 inquiries were tended to through WhatsApp since the DHA started giving the hotline service.

Fatma Al Khajah, Director of the Customer Happiness Department at DHA, said: “Using AI innovation and this extra channel to book an appointment for the Covid-19 vaccine, we plan to give local area individuals the most extreme comfort. The new service will additionally reinforce our vaccination drive.”

Al Khajah added that the new system works nonstop and gives clients the chance to right away book an appointment according to their accommodation.

Ramez Shehadi, Managing Director for Facebook MENA, said: “During the Covid-19 pandemic, it’s been significant like never before to associate general society with true wellsprings of exact wellbeing data. We are satisfied to have the option to cooperate with the DHA to help furnish the local area in Dubai with a fast and basic approach to book their fundamental vaccines through WhatsApp.”

Since the beginning of the pandemic, WhatsApp has collaborated with in excess of 150 public, state, and nearby governments just as associations like WHO and UNICEF, on Covid-19 helplines to interface its two billion clients to precise data and assets. More than three billion messages have been sent across these worldwide helplines in the previous year.

Facebook likewise presented the Coronavirus Information Center on top of client’s News Feeds to give a focal spot to individuals to get the most recent news on the pandemic.


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