RTA’s digitalisation endeavors came about in a 64.5 percent decrease in the quantity of transactions finished at customer happiness centers in 2020 contrasted with 2019
Total incomes of RTA gathered through digital channels (e-payment portal and savvy booths) added up to Dhs2.655bn in 2020, Mattar Mohammed Al Tayer, chief general, Chairman of the Board of Executive Directors of Dubai’s Roads and Transport Authority (RTA) has reported.
Around the same time, the quantity of digital transactions arrived at 527.146 million, the quantity of digital platform clients arrived at 2.162 million, and the quantity of brilliant application downloads totaled 6.136 million. Al Tayer further guaranteed that the pace of digitalisation of RTA transactions bested 91%, with a 96.2 percent customer satisfaction rating index.
He also expressed that RTA’s digitalisation endeavors came about in a 64.5 percent decrease in the quantity of transactions finished at customer happiness centers in 2020 contrasted with 2019.
“Accomplishing these indicators is an aftereffect of RTA’s execution of the orders of Sheik Mohammed bin Rashid Al Maktoum, Vice-President, Prime Minister of the UAE, Ruler of Dubai, and the guidelines of Sheik Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, to change Dubai into the smartest city in the world that offers administrations by means of savvy channels every minute of every day,” remarked Al Tayer.
“RTA is presently refreshing and following-up the execution of 111 ventures as a feature of its digital strategy 2020-2024. It means to dispatch a guide of future technologies in the last quarter of this current year, and attempt a guide of the fifth generation technologies in the second quarter of the following year. The extent of RTA’s large information before the finish of 2020 added up to 127 terabytes, which is equivalent to filing 64 billion papers. The quantity of shrewd screens installed by RTA added up to 970 screens,” explained Al Tayer.
“As of late, RTA created nol digital administrations that further developed the balance recuperation administrations and the dispatch of nol Pay App including the main virtual check card of public travel implies as a team with Huawei. RTA also dispatched the nol Emaar card offering holders up to 40 percent Emaar limits. RTA is the primary government element to utilize the most recent Apple’s technologies in the payment of vehicle leaving expenses,” noted Al Tayer.